Billing Best Practices: How to Ethically Meet Clients’ Expectations

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This webinar focuses on ways to capture more revenue by eliminating clients’ excuses for non-payment, late payment, reduced payment, or complaints about fees. Clients expect invoices to arrive in a timely manner and to contain sufficient information to describe the services provided, written in a way they can understand. When written from the client’s point of view, invoices can show progress vis-a-vis the expectations set in the engagement letter. We will discuss the ethics related to setting and collecting fees, referencing both the ABA and New York State Rules of Professional Responsibility as well as relevant ethics opinions and articles. 

You will learn: 

• How to meet the pricing and billing expectations of 21st century clients 

• How to discuss billing and pricing with clients 

• Procedures you should have in place to set and meet client expectations 

• Adding payment plans and other options to meet clients halfway when they are struggling financially 

• Modern payment alternatives 

ABA Model Rules of Professional Responsibility, New York Rules of Professional Conduct, and ethics opinions governing billing and payments, including: 

• Communication with clients about billing 

• Reasonableness of fees and scope of work 

• Changing fees during representation 

• Retainer fees 

• Acceptability of alternative payment methods 

• Trust accounts and fiduciary duties 

• Engagement agreements

 

To register for the upcoming live webinar, please Click Here