William A. Tanenbaum this month shares his insights from his practical experience as an arbitrator in technology and outsourcing disputes. Our presenter covers the following: (i) the key role played by party-appointed arbitrators early in the arbitration process; (ii) what a party's arbitration litigators should know about the arbitration panel, and how they should learn this information; (iii) the ways in which a party and its counsel can exercise control over the arbitration proceedings; (iv) special factors to consider when a non-lawyer is an arbitrator; and (v) what an arbitration clause should include when Indian offshore outsourcing is involved.