Why are many intercultural matters so frustrating and time-consuming? What drives your counterpart’s behavior and your reaction to it? How can you build trust across the barriers of geography, culture and language? What are the key elements of success when working internationally? Why don’t they honor contracts the same way we do and what can you do about it? Whether you are (a) working with clients from different cultural backgrounds; (b) working on an international arbitration, judicial action, or commercial transaction, or (c) pitching business internationally, an appreciation of cultural differences enhances your abilities to build trust and communicate effectively, which are critical to your success. In this fast-paced, highly informative and entertaining seminar, you will find answers to these and many other questions. Walk away with actions, ideas and insights you can put to use immediately. Improve your success, avoid costly mistakes and minimize stress and frustration. In Part II you will learn: • A person’s relationship to self: individualist and collectivist cultures • Interpersonal relationships in various cultures • Cultural differences in what’s considered public and private information • View of time: monochronic and polychronic cultures • Workplace values: power distance, decision-making, taking a risk, coming up with an initiative, working to live vs living to work • Personal responsibility vs fatalism • Direct and indirect communication styles • High context and low context communication styles • Techniques for successful cross-cultural communication.