This program explores listening as a foundational yet under-taught lawyering skill that directly impacts client trust, case outcomes, and professional satisfaction. Lawyers are trained to analyze, argue, and advise, but can find it hard to listen.
This CLE reframes communication as an essential skillset. Objectives include providing practical tools for active listening, recognizing emotional cues, unspoken concerns, and underlying fears that influence client behavior and decision-making. Participants will learn how to remain grounded and effective during difficult or emotionally charged conversations, strengthening relationships with clients, colleagues, and opposing counsel while practicing law with greater clarity and an open mind.