Sylvia L. Coulter is a Vice President with Hildebrandt, where she chairs its Client Development and Growth Practice. For more than twenty-five years, law firms have relied on her expert advice on business development, strategic account management, and service initiative strategies and she has substantial experience in collaborating with firms on their key client retention and growth strategies, business development education, coaching and training programs, client service strategies and process improvement and pricing initiatives. Prior to merging her firm with Hildebrandt, Ms. Coulter was a partner with the consulting firm of CoulterCranston, and she has served as chief marketing and business development officer at two global 50 firms. A frequent panelist and speaker at bar associations, specialty bars, CLE programs and legal marketing and business development seminars, Ms. Coulter has authored numerous publications. Her latest book, “The Woman Lawyer’s Rainmaking Game,” may be purchased online at www.westlegalworks.com.