SCARFING for Greater Success: How Managing Partners Can Drive Cultural Change to Improve Firm Productivity
Program Number: 1995
Program Date: 11/17/2009
Description
Studies show that when partners, associates and support staff feel included, accepted, valued and safe, their performance can drive unprecedented productivity that exceeds even best-case expectations. David Rock's writing on leadership suggests focus and action by managing partners to bolster how firm employees feel in five areas: status, certainty, autonomy, relatedness and fairness—dubbed the SCARF model. What specifically can law-firm leaders do to create systems and processes that address human needs concerning these five workplace qualities? Susan Letterman White answers the question, drawing on her extensive research and experience as an author and consultant in helping lawyers leverage behavioral psychology to improve individual performance and firm productivity, and on her own experiences as the former managing partner of a law firm.
Available in states
California, Colorado Eligible, Georgia, New Jersey Eligible, New York
Credit Information
50 minute credit hour - 1 General CLE credit
60 minute credit hour - 1 General CLE credit
State Program Numbers
Program Categories
California Participatory MCLE Programs
Law Practice Management
New York Accredited
Presenters
 Susan Letterman White, Esq. Letterman White Consulting |
Susan Letterman White, Esq. consults to law firms, law departments and individual lawyers to help them answer questions such as: how can our firm be more profitable; what is the best way to build our business; or what is the best way to develop our future leaders? Ms. White, who continues to be a member of the Pennsylvania Bar in good standing, practiced law for over 20 years and was the managing partner of a Philadelphia law firm before pursuing a Master of Science degree in Organization Development from American University. She can be reached at susanlettermanwhite@gmail.com or 610-331-2539. Her website can be accessed at www.lettermanwhite.com. Her book, Power and Influence for Lawyers: How to Use it to Develop Business and Advance Your Career (West-Thomson Reuters) is available at http://tiny.cc/c6gnn. |
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